Information we may collect
- Contact details you provide, such as your name and phone number.
- Vehicle details, including make, model, year, registration-card information, and the reported fault.
- Location and access details needed for the callout, such as a live pin, villa or building number, gate, parking level, and bay number.
- Booking, service, warranty, invoice, and communication records.
- Basic device, browser, IP address, and website-usage information generated when the site is accessed.
Why we use it
We use information to respond to enquiries, identify a suitable battery, reach the vehicle, deliver and document the service, support a warranty claim, protect the website, meet legal obligations, and improve our service.
We do not sell contact details. We do not use service information for unrelated direct marketing without an appropriate basis or permission.
Sharing and third-party services
Information may be shared only as needed with the assigned technician, payment or invoicing providers, hosting and communications providers, professional advisers, or a public authority where the law requires it. WhatsApp and the embedded map are operated by third parties and their own privacy terms apply when you use them.
Storage and security
We keep records only for as long as reasonably needed for the service, warranty, accounting, dispute handling, security, and legal requirements. We use appropriate organisational and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and rights
Subject to applicable UAE law, you may ask what personal data we hold, request correction or deletion, object to or restrict certain processing, or withdraw consent where consent is the basis used. Some records may need to be retained for legal, warranty, or accounting reasons.
Cookies and embedded content
The site may use essential storage needed to operate correctly. Embedded services, including maps, may set their own cookies or collect technical information. You can restrict cookies in your browser, although some functions may then work differently.
Contact us
For a privacy request or question, call or message +971 56 493 6638. We may need to verify your identity before acting on a request.